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TERMS OF SERVICE eCALL

DEFINITIONS

IM’POSSIBLE LLC – Im’Possible is a limited liability company with the headquarters in Poznań, with the company’s registration files being held by the District Court for Poznań Nowe Miasto and Wilda, 8th Commercial Division, with the company registration number (KRS): KRS: 0000558433, NIP: 7822585125, REGON: 361534963 , e-mail address: im_possible@op.pl, being the administrator of the eCall Platform.

Customer Service Department – a designated organisational unit of the Seller, the purpose of which is contacting the Customer in order to negotiate the conditions of the service or any potential complaints. The Customer Service Department can be reached by e-mail:im_possible@op.pl  

Workdays – weekdays from Monday to Friday, excluding all public holidays in the Republic of Poland.

Customer/User – a natural person aged 18 and above having full legal capacity, a legal entity or an organisational unit the specific regulations of which provide it with legal capacity who/which wants to call help or provide first aid via the eCall Platform. The Terms of Service may specify different categories of the Customers and scope of access to the functions of the eCall Platform for specific Customer categories.

Customer’s Account – a space on the eCall Platform available to the Customer after registration in the Registration process. Via the Customer’s Account the customer can introduce, manage, send and obtain the data in the structure of the eCall Platform. Using the Customer’s Account in the basic version is free. The services provided via the eCall Platform may be additionally payable. The Customer’s Account may occur in many different versions and therefore offer either additional or simplified functions.

eCall Platform – an online platform available thru mobile app on Google Play and App Store belonging to IM’POSSIBLE LLC via which the Customer can make an emergency call, receive first aid guide, automatically contact with contacts he/she choose and manage information helpful in conducting first aid in variable situations. eCall platform is fully capable to operate by deaf/mute persons in multi languages situations all over the world.

Terms of Service – this document regulating the terms and conditions of the usage and functioning of the eCall Platform, types and the scope of services provided via the eCall Platform, terms of the provision of these services, the rights and obligations of the Customers, the rights and obligations of IM’POSSIBLE LLC being the entity operating the eCall Platform and all potential attachments to this document mentioned in it, forming the integral part thereof.

GENERAL TERMS

  1. The website available at www.callforhelp.pl is run by IM’POSSIBLE LLC The website might also be reachable at other website addresses.
  2. The Customer can contact IM’POSSIBLE LLC via e-mail: im_possible@op.pl
  3. This Terms of Service document includes among others:
  1. The rules, types, and scope of the services provided in the electronic form via the eCall Platform;
  2. Conditions of the provision of services in the electronic form via the eCall Platform including: technical requirements necessary for cooperation with the ICT system used by IM’POSSIBLE LLC, and the prohibition for the to provide illegal content;
  3. Conditions of entering into and withdrawing from contracts regarding the provision of services in the electronic form via the eCall Platform;
  4. The complaint procedures.
  1. The Customer is obligated to follow this Terms of Service and the generally applicable legal regulations, in particular it is forbidden to post on the eCall Platform any illegal content, including a content encouraging racial, ethnic, religious discrimination, containing pornography, expressing support for fascism, Nazism, communism, promoting violence, offending the religious feelings of others, violating the personal rights of others, especially the copyright, etc.
  2. The Customer being a natural person by accepting this Terms of Service document declares being of legal age and having full legal capacity.
  3. The entity responsible for the contents of the Customer’s data is the Customer who input the data on the eCall Platform. The content of the Customer’s data is not verified by IM’POSSIBLE LLC. Customer data will be made available to other entities that the Customer indicates as persons who are to provide first aid to the Customer, especially national emergency dispatch.
  4. Before the Customer input the Customer’s data on the eCall Platform, which contain personal data, the Customer is obliged accept this Terms of Regulations for entrusting the processing of personal data, in accordance with the applicable provisions on the protection of personal data, in particular art. 28 of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Regulation on Data Protection ). Without concluding such an acceptation, the Customer may not place Customer’s data on the eCall Platform, if such data contain personal data.

REGULATIONS, TYPES, AND SCOPE OF SERVICES PROVIDED IN THE ELECTRONIC FORM VIA THE ECALL PLATFORM

  1. Via the eCall Platform, IM’POSSIBLE LLC provides services by electronic means that enable the Customer to provides electronic services enabling the Customer to place Customer data on the eCall Platform in order to connect to the Emergency Notification Center (PSAP), send information necessary for first aid by emergency services and other persons who can help the Customer.
  2. After adding the Customer’s data to the eCall platform in the Customer’s Account, they will be kept only on the Customer’s device. They can only be sent when the Customer calls for help to the PSAPs and other users of the eCall Platform nearby who agree to accept them and provide help (Rescuers). These data will be deleted from the Rescuers devices after the end of the rescue operation on the same day it occurred. They are not stored or processed by the eCall Platform in any form.

TECHNICAL REQUIREMENTS NECESSARY FOR OPERATING WITH ECALL PLATFORM

In order to properly use the eCall Platform, at least the following technical requirements are necessary:

  1. connection to the Internet,
  2. having a device that allows the use of Internet resources with one of the two operating systems: iOS or Android, with the function of receiving SMS messages, GPS/GLONASS module.

 

ENTERING INTO, WITHDRAWING FROM AND TERMINATING THE CONTRACT REGARDING THE PROVISION OF SERVICES

  1. Using the eCall Platform means fully accepting these Terms of Service.
  2. The Customer accepts these Terms of Service by ticking the appropriate box during the Registration.
  3. A Customer who is a consumer as defined in article 221 of the Polish Civil Code, meaning a natural person performing a legal act with an entrepreneur that is not directly connected with the person’s economic or professional activity (further referred to as: “Consumer Customer”) who entered into a contract remotely, has the right to withdraw from in within 14 days after entering into this contract (in this case since the completion of the Registration) without providing any reason or incurring any additional costs.
  4. The right to withdraw discussed in sec. 4 of this paragraph, in accordance with article 38 (1) of the act of 30 May 2014 the Consumer Rights Act (further referred to as: the “Consumer Rights Act”) does not apply if IM’POSSIBLE LLC has already provided a complete service with a clear consent of the Consumer Customer, who has been informed before the start of the service provision that after it is completed by IM’POSSIBLE LLC the Consumer Customer loses the right to withdraw from the contract.
  5. IM’POSSIBLE LLC informs that in accordance with article 12 sec. 1 (12) of the Customer Rights Act after the completion of service provision by IM’POSSIBLE LLC, the Consumer Customer loses the right to withdraw from the contract.
  6. In order to exercise the right of withdrawal, the Client / Consumer should remove the eCall application from his device. The customer’s account is then automatically deleted.
  7. Deletion of the Customer Account does not release the Customer from paying the due fee for the services he ordered before requesting the removal of the Customer Account or terminating the contract.

CUSTOMER REGISTRATION

  1. To register, install the eCall application and accept the regulations.
  2. By registering, the Customer starts to use the eCall Platform voluntarily and declares that the data provided by him in the data form relates to his person, is complete and true.
  3. By registering, the Customer declares that he has read the Regulations and agrees to its wording, he voluntarily starts using the eCall Platform, and the data contained in the application is true and does not infringe the rights of third parties.
  4. The Customer Account may exist in various versions and, depending on this, have additional or simplified functionalities.
  5. The registered customer has the right to change / delete his data provided in the application at any time.
  6. The Customer bears all responsibility in the event of providing or maintaining incomplete, out-of-date or false data.
  7. Im’Possible LLC is not responsible for damages related to the disclosure of their data by the Customer.

COMPLAINT

  1. Customer is not entitled to submit a complaint in matters related to the functioning of the eCall Platform, and also in the event that the services provided for in these Regulations are not provided by Im’Possible LLC or are implemented contrary to the provisions of the Regulations. The service is provided free of charge. If in the future any part of the service or a new service on the eCall Platform will be payable, then the Customer will have the right to make a complaint regarding paid services.
  2. Complaints should be submitted by sending an e-mail to the following e-mail address: im_possible@op.pl.
  3. The complaint should contain at least: e-mail, name and surname, as well as a detailed description of the objections and the reason for filing the complaint and the expected method of settling the matter.
  4. If the data or information provided in the complaint need to be supplemented, for the proper consideration of the Customer’s complaint, Im’Possible LLC before proceeding with the consideration of the complaint, it may ask the Customer submitting the complaint to supplement it within the indicated scope and time.
  5. Im’Possible LLC considers complaints within 14 days from the date of its receipt or within 14 days from the date the Customer completes the necessary data or documents. By submitting a complaint, the Customer agrees to receive a response to the complaint by Im’Possible LLC in the form of an e-mail.
  6. Im’Possible LCC reserves the right not to respond to the complaint if it is obviously unfounded, e.g. re-filing a complaint based on the same objection as the earlier one, not accepted by Im’Possible LLC complaint of a given customer. Complaints arising from the Customer’s failure to comply with the provisions of the Regulations will not be considered.

PAYMENTS

  1. Some services provided by IM’POSSIBLE LLC on the eCall Platform might entail additional charges. As of the date of approval of the Regulations, there are no such. The following provisions have been prepared based on the possible development of the application.
  2. Customer will be informed about the amount of the fee, before it is incurred, in the form of an order message with the obligation to pay, requiring the Customer’s approval. The price list of services provided via the eCall Platform is available at www.calforhelp.pl.Moreover, individual package pricing of services provided by Im’Possible LLC.
  3. For the execution of payments by electronic transfer via the electronic payment system, Im’Possible LLC uses external payment service providers. In order to make a payment, the Customer may be redirected to the website of the selected provider. Before making a payment, the Customer should read the terms and conditions of the provision of services by the payment provider and the content of the consents requested by him.
  4. The customer will receive a bill or invoice in electronic form sent to the e-mail address provided during Registration.

MANAGING THE PERSONAL DATA BY IM’POSSIBLE LLC

  1. The personal data of the Customer and other persons for whom services are provided are not processed by IM’POSSIBLE LLC
  2. Detailed information about personal data processing is available in the privacy policy.

COPYRIGHTS

  1. All economic copyrights to the contents on the eCall Platform belong to IM’POSSIBLE LLC and are subject to legal protection.
  2. IM’POSSIBLE LLC explicitly stipulates that all the materials available on the eCall Platform (especially the graphics, texts, images) are protected, in particular under the act of 4 February 1994 on the copyright and the related rights. The Customer has the right to use them only for the allowed personal use. Copying, multiplication, distribution and other forms of using the materials from the eCall Platform beyond the legally permitted boundaries is strictly forbidden.
  3. The regulations of this paragraph do not apply to the Customer’s Document uploaded on the eCall Platform.

FINAL REGULATIONS

  1. In the case of Customers who are not Consumers, all disputes connected with this Terms of Service document will be resolved by the court of local jurisdiction for the headquarters of IM’POSSIBLE LLC.
  2. In the cases not regulated by this Terms of Service document provisions of the Civil Code, the bill from 30 May 2014 on the Consumer Rights, the bill from 18 July 2020 on the provisions of services by electronic means and other appropriate generally applicable legal regulations apply.
  3. If any of the regulations of this Terms of Service document turns out to be invalid, ineffective or unenforceable to any extend, it will not influence the validity of all the other regulations of this Terms of Service document.
  4. IM’POSSIBLE LLC reserves the right to change or update this Terms of Service document. All the changes and updates of this Terms of Service document will be visible on the ECall Platform at least 14 days before they begin to apply.
  5. If the Customer does not accept the new contents of this Terms of Service document, they have the right to terminate mobile app on his device. 
  6. The integral parts of this Terms of Service document is Privacy Policy.

This Terms of Service document applies as of February 1st 2021.

 

PRIVACY POLICY

This Privacy policy sets out the rules for the collection, processing and use of personal data.

  1. Data is collected by: IM’POSSIBLE LLC, Biskupińska 38/18 Street, 60-463 Poznan, Poland, registration number KRS 0000558433, e-mail: im_possible@op.pl
  2. Data of data protection officer of IM’POSSIBLE LLC: Krzysztof Grybionko, Biskupińska 38/18 Street, 60-463 Poznan, Poland, e-mail: im_possible@op.pl
  3. Data processing is carried out in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection on natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) – hereinafter referred to as „GDPR”.
  4. You have the right to: require access to your personal data, rectification, erasure of personal data, or restriction of processing, to object to processing, as well as the right to data portability.
  5. If the processing is based on your consent, you can withdraw it at any time by informing us without affecting the legality of the processing which was previously carried out.
  6. You may lodge a complaint to Polish President of the Office for Personal Data Protection.

Im’Possible LLC does not process personal data. However, if it is necessary in the future to ensure a high level of services related to the provision of first aid, procedures have been prepared for their proper processing. Information for each of these areas is presented separately below:

Personal data used to provide the eCall service:

  1. Processing takes place in order to provide the first aid support service to the client (realizing the legitimate interest of the person seeking to contact the PSAP), in accordance with art. 6 par. 1 letter b and f GDPR.
  2. The following data is only processed if entered into the eCall application. They are not necessary to perform the service: name and surname, telephone number, location of the device with the eCall application, or other data provided by users (in particular medical data and telephone contacts).
  3. Data can be stored on external servers. External IT companies in the field of software and IT equipment servicing may also have access to them. These data are made available to rescuers who undertake to provide help by the User. Only the User decides what data will be entered into the application and when and to whom they are shared (only during the provision of assistance – then they are removed from the paramedics device), electronic payment services and banks (in the scope of making payments), debt collection companies and law offices (in the case of pursuing claims ) and PSAPs to which the Customer calls. The entities indicated above may act as personal data processors at the request of Im’Possible LLC, or as separate data administrators. In addition, the data will not be disclosed (made available) to other entities, except as provided for in applicable regulations. The user’s location is transmitted only when he/her calling for help and only to PSAP and rescuers going to the accident site, and then it is automatically removed from their devices.
  4. In terms of payments/charity for the services provided, Im’Possible LLC does not store bank account details, payment cards or transfers details. Payments are made by an external operator that stores data in this regard, and Im’Possible LLC only receives information about the payment for a given service.
  5. Data will not be transferred to third countries or to international organizations. The only exception is if you call for help outside the European Union – only to the PSAP of a given country outside the European Union.
  6. The data will be stored for a period of 7 years from the date of signing out from the account – due to applicable tax regulations and limitation periods for claims.
  7. The data is collected directly from the data subjects or from persons seeking to help the person calling for help. Data can be supplemented with data from publicly available registers to the extent necessary to issue correct accounting documents (invoices).

Personal data used for marketing purposes (newsletter):

  1. The processing is carried out on the basis of the consent of the data subject or for the purposes of the legitimate interests pursued by the controller (marketing of own services for own clients), in accordance with art. 6 par. 1 letter a or f of GDPR.
  2. The following data are being processed: e-mail address, first and last name.
  3. Data can be stored on external servers. External IT companies in the field of software and IT equipment servicing may also have access to them. In addition, the data will not be disclosed (made available) to other entities, except as provided for in applicable regulations.
  4. The data will not be transferred to third countries or to international organizations. The only exception is if your email service provider has an office or IT infrastructure outside the European Union.
  5. The data will be stored for a period of 7 years from the date of signing out from the account – due to applicable limitation periods for claims.
  6. The data is collected directly from the data subjects.

Personal data in e-mail correspondence and via the contact form:

  1. The processing is carried out in order to implement the legitimate interests of the controller – that is, keeping e-mail correspondence, in accordance with art. 6 par. 1 letter f GDPR.
  2. The following data are processed: e-mail address, first and last name and any other data that you provide to us in e-mail correspondence or via the form available on the website.
  3. Data can be stored on an external hosting or mail server. External IT companies can also have access to them in the field of servicing and delivering software and IT equipment. Otherwise, the data will not be disclosed (made available) to other entities, except as provided for in the applicable regulations.
  4. Data will not be transferred to third countries or international organizations. The only exception is if your email service provider has an office or IT infrastructure outside the European Union.
  5. The data will be stored for a period of 7 years – due to tax regulations and time limits for legal claims.
  6. The data is collected directly from the data subjects.

Personal data included in invoices and other accounting documents:

  1. The processing is carried out in order to for compliance with a legal obligation to which the controller is subject (keeping the accounting and tax documentation) and on grounds of the legitimate interests of a controller (possible exercise or defence of legal claims), in accordance with art. 6 par. 1 letter. c and f GDPR.
  2. The following data are processed: name and address of the seller and buyer, tax ID numbers, possible data of the signatory and other data placed on invoices and other accounting documents.
  3. The controller may entrust the processing of your data to external accounting firms and law firms. Access to them is also allowed for external IT companies, in the field of servicing and delivering software and IT equipment, as well as postal and courier companies, in the case of sending correspondence. Your payment details will be transferred to banks or other payment service providers. In the remaining range, the data will not be disclosed (made available) to other entities, except for the cases provided for in the applicable regulations.
  4. Data will not be transferred to third countries or international organizations.
  5. The data will be stored for a period of 7 years – due to tax regulations and time limits for legal claims.
  6. Data is obtained from you and from public registers.

Personal data included in recruitment processes (CVs, cover letters):

  1. Processing is carried out on the basis of consent, in accordance with art. 6 par. 1 letter a of GDPR.
  2. Providing data is voluntary, it is not required by any regulations, but refusal to provide data will prevent participation in the recruitment process.
  3. We process the data provided by you in the application.
  4. Data may be accessed by external IT companies in the scope of servicing and delivering software and IT equipment. In addition, the data will not be disclosed (disclosed) to other entities, except as provided for in the applicable regulations.
  5. Data will not be transferred to third countries or international organizations.
  6. The data will be stored during recruitment and up to six months later, unless the candidate withdraws the consent granted for the processing of data.
  7. The data is collected directly from the data subjects.

Personal data processed on the administrator’s social network profiles:

  1. Processing takes place in order to implement legitimate interests of the administrator – that is, maintaining link with clients and potential clients on the social network, in accordance with art. 6 par. 1 lit. f GDPR.
  2. The following data are processed: name, surname, image, other data provided by users on their profiles.
  3. Data will be available to provider of given social media provider and its users. Data may be also accessed by external IT companies in the scope of servicing and delivering software and IT equipment. In addition, the data will not be disclosed (disclosed) to other entities, except as provided for in the applicable regulations.
  4. The data will not be transferred to third countries or international organizations, subject to point 3 above. When using social networks, you must be aware that the regulations on the protection of personal data of countries outside the European Union may be less restrictive.
  5. The actions of the user of the social networking site are tracked by that site provider using e.g. cookies (cookies). Also Im’Possible LLC has access to numerous statistical data about visitors and followers of the profile. The statistics provide information about the characteristics and habits of visitors to the profile, thus allowing the controller to better adjust the content presented.
  6. The data will be stored for a period when a given user will follow the administrator’s profile on given social network.
  7. The data is collected directly from the data subjects and obtained from the provider of the social network.

Cookies:

  1. In order to ensure the greatest possible comfort of using our website, when browsing it, small files are saved on your device, so-called cookie. These files allow us to adjust the content of the website to your needs and interests. By saving them on your device it is possible, among others displaying the page in a way that is most appropriate for a particular user. Cookies enable us to collect statistical data, thanks to which we develop a website in accordance with the preferences of our users.
  2. The User may at any time block or limit the option of saving cookies on his device, however, there is a risk that this operation will inhibit the use of the site.

Other online tools:

In order to ensure the optimal operation of the website, as well as the appropriate selection of displayed content, we use third-party software which collects anonymous data on the behaviour of users and to facilitate marketing activities. These data are not combined with other data sets and are collected anonymously and do not allow to identify a specific user.

Summary:

  1. All personal data processed by us are secured in accordance with the requirements of the GDPR. We make every effort to protect your data and to guard them from the actions of third parties.
  2. We reserve the right to update and change this privacy policy by publishing a new version on this site.
  3. In case of any doubts or additional questions regarding the protection of privacy, please contact us.