Privacy policy

PRIVACY POLICY

DEFINITIONS

IM’POSSIBLE LLC – Im’Possible is a limited liability company with the headquarters in Poznań, with the company’s registration files being held by the District Court for Poznań Nowe Miasto and Wilda, 8th Commercial Division, with the company registration number (KRS): KRS: 0000558433, NIP: 7822585125, REGON: 361534963 , e-mail address: im_possible@op.pl, being the administrator of the eCall Platform.

Customer Service Department – a designated organisational unit of the Seller, the purpose of which is contacting the Customer in order to negotiate the conditions of the service or any potential complaints. The Customer Service Department can be reached by e-mail:im_possible@op.pl  

Workdays – weekdays from Monday to Friday, excluding all public holidays in the Republic of Poland.

Customer/User – a natural person aged 18 and above having full legal capacity, a legal entity or an organisational unit the specific regulations of which provide it with legal capacity who/which wants to call help or provide first aid via the eCall Platform. The Terms of Service may specify different categories of the Customers and scope of access to the functions of the eCall Platform for specific Customer categories.

Customer’s Account – a space on the eCall Platform available to the Customer after registration in the Registration process. Via the Customer’s Account the customer can introduce, manage, send and obtain the data in the structure of the eCall Platform. Using the Customer’s Account in the basic version is free. The services provided via the eCall Platform may be additionally payable. The Customer’s Account may occur in many different versions and therefore offer either additional or simplified functions.

eCall Platform – an online platform available thru mobile app on Google Play and App Store belonging to IM’POSSIBLE LLC via which the Customer can make an emergency call, receive first aid guide, automatically contact with contacts he/she choose and manage information helpful in conducting first aid in variable situations. eCall platform is fully capable to operate by deaf/mute persons in multi languages situations all over the world.

Terms of Service – this document regulating the terms and conditions of the usage and functioning of the eCall Platform, types and the scope of services provided via the eCall Platform, terms of the provision of these services, the rights and obligations of the Customers, the rights and obligations of IM’POSSIBLE LLC being the entity operating the eCall Platform and all potential attachments to this document mentioned in it, forming the integral part thereof.

 

Before the Customer input the Customer’s data on the eCall Platform, which contain personal data, the Customer is obliged accept this Terms of Regulations for entrusting the processing of personal data, in accordance with the applicable provisions on the protection of personal data, in particular art. 28 of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Regulation on Data Protection ). Without concluding such an acceptation, the Customer may not place Customer’s data on the eCall Platform, if such data contain personal data.

MANAGING THE PERSONAL DATA BY IM’POSSIBLE LLC

  1. The personal data of the Customer and other persons for whom services are provided are not processed by IM’POSSIBLE LLC
  2. Detailed information about personal data processing is available in the privacy policy.

This Privacy policy sets out the rules for the collection, processing and use of personal data.

  1. Data is collected by: IM’POSSIBLE LLC, Biskupińska 38/18 Street, 60-463 Poznan, Poland, registration number KRS 0000558433, e-mail: im_possible@op.pl
  2. Data of data protection officer of IM’POSSIBLE LLC: Krzysztof Grybionko, Biskupińska 38/18 Street, 60-463 Poznan, Poland, e-mail: im_possible@op.pl
  3. Data processing is carried out in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection on natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) – hereinafter referred to as „GDPR”.
  4. You have the right to: require access to your personal data, rectification, erasure of personal data, or restriction of processing, to object to processing, as well as the right to data portability.
  5. If the processing is based on your consent, you can withdraw it at any time by informing us without affecting the legality of the processing which was previously carried out.
  6. You may lodge a complaint to Polish President of the Office for Personal Data Protection.

Im’Possible LLC does not process personal data. However, if it is necessary in the future to ensure a high level of services related to the provision of first aid, procedures have been prepared for their proper processing. Information for each of these areas is presented separately below:

Personal data used to provide the eCall service:

  1. Processing takes place in order to provide the first aid support service to the client (realizing the legitimate interest of the person seeking to contact the PSAP), in accordance with art. 6 par. 1 letter b and f GDPR.
  2. The following data is only processed if entered into the eCall application. They are not necessary to perform the service: name and surname, telephone number, location of the device with the eCall application, or other data provided by users (in particular medical data and telephone contacts).
  3. Data can be stored on external servers. External IT companies in the field of software and IT equipment servicing may also have access to them. These data are made available to rescuers who undertake to provide help by the User. Only the User decides what data will be entered into the application and when and to whom they are shared (only during the provision of assistance – then they are removed from the paramedics device), electronic payment services and banks (in the scope of making payments), debt collection companies and law offices (in the case of pursuing claims ) and PSAPs to which the Customer calls. The entities indicated above may act as personal data processors at the request of Im’Possible LLC, or as separate data administrators. In addition, the data will not be disclosed (made available) to other entities, except as provided for in applicable regulations. The user’s location is transmitted only when he/her calling for help and only to PSAP and rescuers going to the accident site, and then it is automatically removed from their devices.
  4. In terms of payments/charity for the services provided, Im’Possible LLC does not store bank account details, payment cards or transfers details. Payments are made by an external operator that stores data in this regard, and Im’Possible LLC only receives information about the payment for a given service.
  5. Data will not be transferred to third countries or to international organizations. The only exception is if you call for help outside the European Union – only to the PSAP of a given country outside the European Union.
  6. The data will be stored for a period of 7 years from the date of signing out from the account – due to applicable tax regulations and limitation periods for claims.
  7. The data is collected directly from the data subjects or from persons seeking to help the person calling for help. Data can be supplemented with data from publicly available registers to the extent necessary to issue correct accounting documents (invoices).

Personal data used for marketing purposes (newsletter):

  1. The processing is carried out on the basis of the consent of the data subject or for the purposes of the legitimate interests pursued by the controller (marketing of own services for own clients), in accordance with art. 6 par. 1 letter a or f of GDPR.
  2. The following data are being processed: e-mail address, first and last name.
  3. Data can be stored on external servers. External IT companies in the field of software and IT equipment servicing may also have access to them. In addition, the data will not be disclosed (made available) to other entities, except as provided for in applicable regulations.
  4. The data will not be transferred to third countries or to international organizations. The only exception is if your email service provider has an office or IT infrastructure outside the European Union.
  5. The data will be stored for a period of 7 years from the date of signing out from the account – due to applicable limitation periods for claims.
  6. The data is collected directly from the data subjects.

Personal data in e-mail correspondence and via the contact form:

  1. The processing is carried out in order to implement the legitimate interests of the controller – that is, keeping e-mail correspondence, in accordance with art. 6 par. 1 letter f GDPR.
  2. The following data are processed: e-mail address, first and last name and any other data that you provide to us in e-mail correspondence or via the form available on the website.
  3. Data can be stored on an external hosting or mail server. External IT companies can also have access to them in the field of servicing and delivering software and IT equipment. Otherwise, the data will not be disclosed (made available) to other entities, except as provided for in the applicable regulations.
  4. Data will not be transferred to third countries or international organizations. The only exception is if your email service provider has an office or IT infrastructure outside the European Union.
  5. The data will be stored for a period of 7 years – due to tax regulations and time limits for legal claims.
  6. The data is collected directly from the data subjects.

Personal data included in invoices and other accounting documents:

  1. The processing is carried out in order to for compliance with a legal obligation to which the controller is subject (keeping the accounting and tax documentation) and on grounds of the legitimate interests of a controller (possible exercise or defence of legal claims), in accordance with art. 6 par. 1 letter. c and f GDPR.
  2. The following data are processed: name and address of the seller and buyer, tax ID numbers, possible data of the signatory and other data placed on invoices and other accounting documents.
  3. The controller may entrust the processing of your data to external accounting firms and law firms. Access to them is also allowed for external IT companies, in the field of servicing and delivering software and IT equipment, as well as postal and courier companies, in the case of sending correspondence. Your payment details will be transferred to banks or other payment service providers. In the remaining range, the data will not be disclosed (made available) to other entities, except for the cases provided for in the applicable regulations.
  4. Data will not be transferred to third countries or international organizations.
  5. The data will be stored for a period of 7 years – due to tax regulations and time limits for legal claims.
  6. Data is obtained from you and from public registers.

Personal data included in recruitment processes (CVs, cover letters):

  1. Processing is carried out on the basis of consent, in accordance with art. 6 par. 1 letter a of GDPR.
  2. Providing data is voluntary, it is not required by any regulations, but refusal to provide data will prevent participation in the recruitment process.
  3. We process the data provided by you in the application.
  4. Data may be accessed by external IT companies in the scope of servicing and delivering software and IT equipment. In addition, the data will not be disclosed (disclosed) to other entities, except as provided for in the applicable regulations.
  5. Data will not be transferred to third countries or international organizations.
  6. The data will be stored during recruitment and up to six months later, unless the candidate withdraws the consent granted for the processing of data.
  7. The data is collected directly from the data subjects.

Personal data processed on the administrator’s social network profiles:

  1. Processing takes place in order to implement legitimate interests of the administrator – that is, maintaining link with clients and potential clients on the social network, in accordance with art. 6 par. 1 lit. f GDPR.
  2. The following data are processed: name, surname, image, other data provided by users on their profiles.
  3. Data will be available to provider of given social media provider and its users. Data may be also accessed by external IT companies in the scope of servicing and delivering software and IT equipment. In addition, the data will not be disclosed (disclosed) to other entities, except as provided for in the applicable regulations.
  4. The data will not be transferred to third countries or international organizations, subject to point 3 above. When using social networks, you must be aware that the regulations on the protection of personal data of countries outside the European Union may be less restrictive.
  5. The actions of the user of the social networking site are tracked by that site provider using e.g. cookies (cookies). Also Im’Possible LLC has access to numerous statistical data about visitors and followers of the profile. The statistics provide information about the characteristics and habits of visitors to the profile, thus allowing the controller to better adjust the content presented.
  6. The data will be stored for a period when a given user will follow the administrator’s profile on given social network.
  7. The data is collected directly from the data subjects and obtained from the provider of the social network.

Cookies:

  1. In order to ensure the greatest possible comfort of using our website, when browsing it, small files are saved on your device, so-called cookie. These files allow us to adjust the content of the website to your needs and interests. By saving them on your device it is possible, among others displaying the page in a way that is most appropriate for a particular user. Cookies enable us to collect statistical data, thanks to which we develop a website in accordance with the preferences of our users.
  2. The User may at any time block or limit the option of saving cookies on his device, however, there is a risk that this operation will inhibit the use of the site.

Other online tools:

In order to ensure the optimal operation of the website, as well as the appropriate selection of displayed content, we use third-party software which collects anonymous data on the behaviour of users and to facilitate marketing activities. These data are not combined with other data sets and are collected anonymously and do not allow to identify a specific user.

Summary:

  1. All personal data processed by us are secured in accordance with the requirements of the GDPR. We make every effort to protect your data and to guard them from the actions of third parties.
  2. We reserve the right to update and change this privacy policy by publishing a new version on this site.
  3. In case of any doubts or additional questions regarding the protection of privacy, please contact us.